Help & Support
The Bymin Help & Support page lists various types of issues that you may have encountered so that you can get back to shopping online quickly. For example, you can obtain additional information about order tracking, delivery date changes, assistance with returns (and refunds), and much more.
The Bymin Help & Support page also contains additional information about payment, shopping, and other topics. On the left side of the page, various filters are listed so that you can get your questions answered quickly, efficiently, and without hassle.
Types of Issues:
- Help with your issues
- Help with your order
- Help with other issues
What issue are you facing?
How do I track my Bymin order?
Go to My Orders in your Bymin account to track your package.
How do I track my Bymin delivery?
You can track the location of your package by entering your tracking ID.
How do I find my order details?
Go to My Orders in your Bymin account to find details for all your orders.
What if I miss my Bymin order delivery?
Do not worry, the delivery agent will try to deliver again on the next working day. You can also call the delivery agent to get the latest delivery update.
How do I return my order on Bymin?
Place a return request in the My Orders page. You will get an option to choose refund/replace/exchange as per our return policy.
How do I place a request for order replacement?
Place a return request in the My Orders page. You will get an option to choose refund/replace/exchange as per our return policy.
What is the Bymin return policy for cash on delivery?
In case of cash on delivery, you will have to provide a bank account number for the
refund.
For replacement/exchange, you will be given an alternate product for the returned product.
Can I ask the delivery agent to reschedule the pickup date?
Yes. You can schedule the pickup date based on your convenience.
What if I miss my Bymin order pickup?
Do not worry, the delivery agent will try to pick up again on the next working day.
Order With Bymin
I missed the delivery of my order today. What should I do? If you miss a delivery,
the courier service will usually try to deliver on the next business day.
Check your SMS for more information on when the courier service will attempt to deliver
again.
Will the delivery be attempted again if I am unable to pick up my order the first time?
If you are unable to collect your order the first time, couriers will re-attempt delivery
the following working day.
My order has been delayed. What should I do?
If your order is delayed, please check your email and messages for updates. You will be notified of a new delivery date, and you can also track its status by visiting My Orders.
Can I accept the shipment after opening it and inspecting the contents?
A shipment cannot be opened prior to delivery per company policy, but you may accept the shipment and contact us later if you have any concerns.
How do I know if my order has been confirmed?
Once you've successfully placed your order, you'll receive an email and an SMS. We'll also notify you as soon as the seller ships the item(s) to you, as well as provide you with the tracking number(s) for your shipment(s). Your orders can be tracked in the 'My Orders' section of your Bymin account.
- Cancellations and Returns
- Payment With Bymin
Cancellations and Returns
Cancellations and Returns With Bymin
When will I receive my replacement if I request one?
To check the status of your replacement, go to My
Orders.
The replacement item is usually delivered to you at the time
of pick-up.
In all other cases, the replacement process begins once the
originally delivered item is
picked up.
For more information, please refer to the SMS and email we
sent you regarding your
replacement request.
Which items are not eligible for returns?
The following table lists the products that are not returnable under the seller's Returns Policy:
| Category | Products that are not returnable |
|---|---|
| Auto Accessories | Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax |
| Automobiles | Cars, Mopeds, Motorcycles and Scooters |
| Bath and Spa | Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps |
| Baby Care | Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers |
| Cleaning Products | Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder |
| Computer Accessories | Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software |
| Food and Nutrition | Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products |
| Fashion | Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits |
| Footwear Accessories | Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax |
| Gardening Products | Plant Saplings, Plant Seeds and Soil Manure |
| Health Care | Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip |
| Home Products | Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays |
| Hygiene | Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care |
| Innerwear | Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests |
| Jewellery | Coins |
| Music Instrument Accessories | Mouthpiece Cap/Pad/Set, Oils and Polish |
| Party Supplies | Balloons, Candles, Cut-outs, Decoration articles and Whistles |
| Festive Supplies | Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color |
| Personal Care | Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs |
| Pet Supplies | Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs |
| Sexual Wellness | Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators |
Can items be returned after the return period?
No, sellers will not accept returns after the time period specified in their Returns Policy.
Is it necessary to return the freebie when I return a product?
Yes, the freebie must be returned in addition to the product.
What is the process for returns?
You can request that your items be returned by following these simple steps:
- Access your Bymin account.
- Navigate to My Orders.
- Click 'Return' next to the item you want to return or exchange.
- Fill out the form and submit a return request.
When you submit a request, you will receive an email and SMS confirming that it is being processed. Depending on the item, your request may be automatically approved or you may be contacted for additional information.
If your request is approved, the item will be picked up, and you will receive a replacement or refund. You can also instantly track the status of your return request from your Bymin account's 'My Orders' section.
I can see the 'Cancel' button but cannot click it. Why?
A greyed out and disabled 'Cancel' button could mean one of two things:
- The item has already been delivered.
- The product is non-refundable.
Payment Cycle
Payment With Bymin
What is the Bymin credit card EMI payment option?
You can pay in easy instalments of 3, 6, 9, 12, 18, or 24 months with credit cards from the following banks:
Axis, Citi, HDFC, HSBC, ICICI, Induslnd, Kotak, SBI, Standard Chartered
18 and 24 month EMI options are only available from a few banks. Please see the table below:
| Banks | Supports 18 & 24 months tenure | Minimum order value |
|---|---|---|
| HDFC | Yes | ₹ 10,000 |
| Citi | Yes | ₹ 10,000 |
| ICICI | Yes | ₹ 10,000 |
| Kotak | Yes | ₹ 4,000 |
| Axis | Yes | ₹ 4,000 |
| IndusInd | Yes | ₹ 4,000 |
| SBI | No | NA |
| Standard Chartered | Yes | ₹ 4,000 |
| HSBC | No | NA |
Shopping With Bymin
Why are there different prices for the same item?
You may see different prices for it as the same product may be listed by several Sellers.
Is installation available for all products?
For certain items, sellers offer installation and demonstration through the brand or an authorized service provider.
Is it necessary to create an account in order to shop on Bymin?
Yes, you must log into your Bymin account to shop. Shopping as a logged-in user is quick and easy, and it also provides added security.
What does 'Preorder' or 'Coming Soon' mean?
Items marked 'Preorder' or 'Coming Soon' are expected to be released soon and can be pre-booked with sellers.
E-Wallet With Bymin
What should I do if the balance in my wallet is insufficient?
You can pay part of the amount with your wallet and the rest with other prepaid methods like Credit/Debit Cards and Bymin Gift Cards.
How do I pay with PhonePe on Bymin?
Please follow these simple steps to pay on Bymin with PhonePe:
- Place item(s) in your shopping cart
- Continue to pay for your order
- Select 'PhonePe' and follow the prompts
Following the prompts, you will be notified on your PhonePe app and asked to enter your MPIN to complete the transaction.
Refurbished Products With Bymin
What exactly is a refurbished product?
A refurbished product is a previously owned item tested for performance and functionality, covered by the seller's warranty.
How are the prices of refurbished products determined?
Sellers set the price of refurbished products based on grade, usage time, and appearance.
Shipping With Bymin
Why aren't faster delivery options available at my address?
Faster delivery options may not be available due to courier issues, but we are working to expand services to more locations.
Why can't I have some items shipped to my location?
Some sellers prefer not to ship to specific locations due to costs involved. Enter your pin code to check availability.
Warranty Claim With Bymin
How do I make a warranty claim for my product?
You can use the invoice to claim the warranty for your product at any authorized service centre of the brand.
I'd like to check the status of my product's warranty, but I don't have the warranty card. How should I proceed?
Please contact our Customer Service and we will assist you with the details.
The warranty terms on Bymin and the brand's website are different. What will happen to my product's warranty now?
The mismatch could be due to changes in the product's warranty terms over time. You will, without a doubt, be entitled to the terms listed on the warranty card provided to you at the time of purchase.
The warranty card I received has no seal. How will I make a warranty claim?
The warranty card seal is not required for the warranty to be valid. The invoice you received with the product can be used to claim warranty for the product as it contains the details of your purchase.
